jon vandermeer

Senior MSP IT Operations & Automation Leader > I help teams find inefficiencies, simplify workflows, and build systems that work smarter at scale.
ABOUT_

I’m a technical operations leader with deep MSP experience, the kind that comes from years of directing service delivery, projects, procurement, automation, and the real-world messiness that ties all of those together.

My leadership approach is grounded in clarity, accountability, and empathy. I set expectations, build systems people can depend on, and help teams stay focused when everything else feels noisy. I’m steady under pressure, practical in my decision-making, and comfortable handling both the technical details and the human side of change.

I CARE ABOUT:

  • Systems that don’t break under stress
    • Workflows that make sense
      • Metrics that actually help people
        • Communication that keeps teams aligned
          • A culture where people can do great work without burning out
            CERTIFICATIONS_
            Specializations
            Security
            CSIS
            Earners of the CompTIA Secure Infrastructure Specialist (CSIS) certification have the knowledge and skill required to support hardware and software systems. These secure infrastructure specialists will also be able to protect an organization’s assets from internal and external threats.
            Required Certificates
            • CompTIA A+
            • CompTIA Network+
            • CompTIA Security+
            Core Skills
            • Access Control
            • Cloud Networking
            • Cryptography
            • Hardware Configuration
            • Help Desk
            • Linux
            • Mac Support
            • Mobile Device Support
            • Network Management
            • Network Security
            • Operating Systems
            • Routing And Switching
            • Software Troubleshooting
            • System Backup And Recovery
            • Technical Support
            • Virtualization
            CSAP
            CompTIA Security Analytics Professional Earners of the CompTIA Security Analytics Professional (CSAP) are security analytics professionals that have the ability to plan and carry out security measures to protect an organization’s computer networks and systems.
            Required Certificates
            • CompTIA CySA+
            • CompTIA Security+
            Core Skills
            • Access Management
            • Application Security
            • Behavioral Analytics
            • Cybersecurity Analysis
            • Risk Management
            CSCP
            CompTIA Secure Cloud Professional Earners of the CompTIA Secure Cloud Professional (CSCP) certification have the knowledge and skill required to address the business and technical security challenges in an enterprise’s cloud computing environment.
            Required Certificates
            • CompTIA Cloud+
            • CompTIA Security+
            Core Skills
            • Business Continuity
            • Cloud Security
            • DHCP
            • Orchestration
            Infrastructure
            CIOS
            Earners of the CompTIA IT Operations Specialist (CIOS) certification have the ability to manage the flow of a workplace and optimize day-to-day activities. These IT operations specialists have demonstrated the ability to analyze business operations and identify customer needs.
            Required Certificates
            • CompTIA A+
            • CompTIA Network+
            Core Skills
            • Cloud Networking
            • Hardware Configuration
            • Hardware Troubleshooting
            • Help Desk
            • Linux
            • Mac Support
            • Mobile Device Support
            • Network Management
            • Network Security
            • Operating Systems
            • Routing And Switching
            • Software Defined Networking
            • Software Troubleshooting
            • System Backup And Recovery
            • Systems Administration
            • Technical Support
            • Virtualization
            CCAP
            CompTIA Security Analytics Professional Earners of the CompTIA Security Analytics Professional (CSAP) are security analytics professionals that have the ability to plan and carry out security measures to protect an organization’s computer networks and systems.
            Required Certificates
            • CompTIA Cloud+
            • CompTIA Network+
            Core Skills
            • Business Continuity
            • Cloud Security
            • DHCP
            • Network Troubleshooting
            • Orchestration
            • SLAs
            • Virtual Networks
            CLNP
            CompTIA Linux Network Professional Certification Earners of the CompTIA Linux Network Professional (CLNP) certification are Linux network professionals that are able to provide hands-on support and to monitor critical internal and client systems.
            Required Certificates
            • CompTIA Linux+
            • CompTIA Network+
            Core Skills

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          • Bash
          • Cloud Networking
          • Network Management
          • Container Management
          • Linux Server Administration

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            CSSS
            CompTIA Systems Support Specialist Certification Earners are systems support specialists responsible for all aspects of help desk support and technical assistance. These specialists have demonstrated the ability to address a variety of user issues, including troubleshooting software, hardware and networks.
            Required Certificates
            • CompTIA Linux+
            • CompTIA A+
            Core Skills

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          • Mac Support
          • Mobile device support
          • Linux Desktop Support
          • Container Management

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            Operations
            ITIL 4 Foundation
            ITIL® 4 Foundation demonstrates this individual understands the key concepts of IT and digital service delivery including the key concepts, guiding principles and practices of ITIL® 4 for service management. They have a fundamental understanding of the modern organisation’s end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. They have an awareness of how cultural or behavioural principles benefits the wider organisation.
            Core Skills
            • Adaptability
            • Availability Management
            • Business Change Management
            • Business Relationship Management
            • Capacity Management
            • Communication
            • Incident Management
            • Information Security Management
            • IT Systems Governance
            • Problem Management
            • Release And Deployment
            • Risk Management
            • Service Delivery Management
            • Service Desk
            • Stakeholder Management
            • UX Design, Experience and Support
            Development
            Oracle Database Foundations
            Oracle Database Foundations certification credential earners demonstrate understanding of the different types of database models and components. They are also knowledgeable of database components, concepts and design, implementation of business roles, SQL language and queries, and ERD modeling and languages to manage data and transactions.
            Core Skills
            • Relational Database Concepts
            • Data Abstraction Levels
            • Identifying and Utilizing Cardinality
            • SQL Queries
            • Conceptual and Physical Data Modeling
            • Data Normalization
            CORE STRENGTHS_

            Operational Leadership
            • 22+ years in MSP operations
            • Leading service delivery, projects, finance alignment, and procurement
            • Acting as senior escalation for technical + service delivery issues
            • Coaching leaders and building sustainable team structures
            • Process Optimization & Automation
            • Streamlining sales and operational workflows
            • Designing CPQ and quoting systems (QuoteWerks, Salesforce)
            • Building automations that reduce repetitive work
            • Turning operational data into insight using Excel, Python, Power BI
            Strategy & Decision Support
            • Building KPI frameworks that actually guide action
            • BrightGauge dashboards for SLAs, workload, forecasting
            • Presenting metric-driven operational recommendations
            • Partnering with executives on roadmap execution
            Technical Systems & Tools
            • ConnectWise PSA, BrightGauge
            • Salesforce CRM, QuoteWerks
            • Power BI, Power Automate
            • N-Central RMM, ITGlue
            • Scripting: Python, PowerShell
            • CSP: Pax8, Arrow
            • 3CX, PaperCut MF/NG
            • Simplesat (CSAT), ImmyBot, CIPP, MSPBots, Zapier, n8n